When planning a content strategy, marketers should not only review their past content success but also evaluate how their market is changing and any external factors that could help or hinder their efforts. Conducting a marketing SWOT analysis is a valuable way to get this full-picture look at a company’s potential, but many marketers simply do not conduct this research in a valuable or actionable way.
In this #ContentChat, we discuss how to conduct a marketing SWOT analysis to inform your content strategy. Read the full recap below, where we explore what a marketing SWOT analysis is, how often your marketing team should conduct a SWOT analysis, and how to conduct your analysis in an effective way.
Q1: What is a marketing SWOT analysis, and how often should your team conduct one?
A marketing SWOT analysis is a framework for evaluating your marketing team’s strengths, weaknesses, opportunities, and threats.
A1a: A marketing SWOT analysis is a framework for evaluating your marketing team’s Strengths, Weaknesses, Opportunities, and Threats. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A1: An analysis of the strengths, weaknesses, opportunities and threats relative to your marketing program for planning purposes. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
I learned SWOT in MBA! I think it is really helpful to separate strengths from opportunities and weaknesses from threats. The two positives and the two negatives interact together interestingly. #ContentChat https://t.co/51zm2l3Lq8
— DiKayo Data (@dikayodata) October 19, 2020
A1 A Marketing SWOT is a great way to break down what you have going for you and going against you as well as to what extent those things are factors you control versus what is outside your control. #ContentChat
— Derek Pillie (@derekpillie) October 19, 2020
A1a: SWOT analysis allows us to identify strengths, weaknesses, opportunities and threats, while taking into account internal vs external aspects. #ContentChat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
A marketing SWOT analysis should be conducted at least once a year, but it can be done more frequently or as your company undergoes any significant changes (i.e. new product offering(s), change in business model, new focus for marketing team, etc.).
A1b: While the SWOT is most frequently done as part of an initial business planning process, it’s beneficial to conduct this exercise every year as part of your marketing planning process. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A1: #contentchat What I love about a marketing specific SWOT is that it’s … specific. You can focus on one area of your business & dissect as needed from that viewpoint. I would say once to twice a year is a good timeframe. They can be time consuming.
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
A1. Absolutely, we often do a SWOT at the beginning of the year, like we are doing now for 2021 as so much has changed this year , but i think it should be reviewed each time goals or products/services alter! #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
It’s good to conduct a SWOT analysis annually across the board, especially product and service, with marketing being part of it #contentchat #contentchat
— Dan Goldberg (@Jonas419) October 19, 2020
On a smaller scale, a SWOT framework can be used as a guide to explore potential ways to overcome creative or competitive hurdles.
A1b: Our team usual conducts a SWOT analysis whenever we feel stuck on a roadblock. We don’t always follow the exact chart, but still let it drive our discussions. #ContentChat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
Q2: How do you define your marketing strengths, and what should you consider when assessing your strengths?
Your marketing strengths include any internal resources, skills, and other competitive advantages of your team. As the community notes, strengths are typically within a company’s control and can include proprietary intellectual property, key employees, and subject matter expertise, among others.
A2a: Your strengths are all the internal resources, skills, and advantages your marketing team has that they can deploy in support of achieving your business goals. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A2b: For example, this could include proprietary intellectual property, key employees, subject matter expertise, and other things that couldn’t be easily replicated by your competitors. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A2 I’ve always views the “S” in SWOT analysis as things you have going for you that you influence/control. Proprietary advantages (resources/technology/people) are the kings and queens of this quadrant. #ContentChat
— Derek Pillie (@derekpillie) October 19, 2020
A2 Aspects/ideas you do consistently well in, that don’t take long to create or implement, that you’re comfortable doing on the fly or quickly. Ex: you’re a whiz at creating content for your email subscribers
-Alyx#contentchat https://t.co/9hD6MTfxgV— Charlie Appel Agency (@ColfaxInsurance) October 19, 2020
A2a&b: Your strengths are everything your company does “right” internally. This could be from your company culture to the specific skills of your employees. #contentchat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
Any content you create that meets or exceeds its goals will help to define your strengths.
A2: In my mind, strengths in this area have two dimensions:
1. Stuff we’re good at doing.
2. Stuff that gets results.If they meet both criteria, they’re a strength. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A2 Quantitative – look at data, numbers – what were your objectives and did you meet them? Qualitative – it’s a good time to get honest client feedback. #ContentChat https://t.co/RC5u74uFBv
— Shane Shaps (@520eastbrands) October 19, 2020
A2: #contentchat A big part of that comes from evaluating what you did in the past & those are results (is that tactic still providing what you want from it) AND building on newly discovered strengths. Say you just started to get organic social momentum … well…keep that up!
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
As well as any type of content or content topics that your team is passionate about.
Is there anything to evaluating around what your team enjoyed creating & continuing to strengthen that? #contentchat
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
Good point—because personal enrichment and ongoing professional development are important marketing goals too! #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
Tod recommends viewing these key areas from a customer perspective, and it is important to assess what makes your company unique in each of these areas.
A2. When considering your marketing strengths you need to take a look at all aspects of the customer journey.
✔️ Awareness
✔️ Interest
✔️ Consideration
✔️ Decision
✔️ RetentionLook at these from the customer’s perspective, not just yours. #contentchat
— Tod Cordill (@todcordill) October 19, 2020
A2 Stuff that we are good at doing are certainly our strengths. It is important to assess if your competitors are able to replicate what you are able to do, if they can then you need to diversify and build on your strengths #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
Q3: How do you define your marketing weaknesses, and what should you consider when assessing your weaknesses?
Weaknesses are internal areas for improvement, including current gaps and shortcomings in your team’s structure, focus, or skill.
A3a: Your weaknesses are the internal areas for improvement or obstacles you need to overcome in order to reach your marketing goals. You want to assess any internal issues or gaps that could keep you from reaching your goals. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A3: Just as the S is good stuff that you control, W is bad stuff you control. Anything that is endemic to your organization, brand or products and people that you control makes up your weaknesses. #ContentChat
— Derek Pillie (@derekpillie) October 19, 2020
A3: Marketing weaknesses have the obverse dimensions as strengths.
1. Stuff you suck at.
2. Stuff that doesn’t get results, possibly because of #1. #contentchat— John Cloonan (@johncloonan) October 19, 2020
A3a&b: Weakness are the stuff that your company isn’t the best at internally. For us, we recently realized that we have issues with follow through once we’ve come up with a great idea. #contentchat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
One way to look at strengths and weaknesses is that strengths can create opportunities, whereas weaknesses can miss opportunities.
A3 Marketing weakness is where there is a gap in our marketing and that has resulted in missing some obvious opportunities over time. Certainly consider how the gap can be reduced and opportunities won as a result #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
That’s another neat way to think about the S/W dichotomy. Strengths create opportunities, weaknesses miss opportunities. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
Examples can include difficulty hiring the right team, current skill limitations, disjointed team processes, siloed organizations, and more.
A3b: This could include difficulty in hiring for key positions, limitations to current internal skill sets, or difficult-to-maintain bespoke technologies. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
Feedback from product to marketing is also a consideration. I have observed orgs so siloed that sales and marketing weren’t on the same page. Messy. #ContentChat https://t.co/eut7mjLB8d
— Channin Liedtke (@ChanninLiedtke) October 19, 2020
Sometimes marketing identifies weaknesses that product teams need to address. Those feedback loops are crucial! #contentchat
— Dan Goldberg (@Jonas419) October 19, 2020
As Diana says, weaknesses are a goldmine for brainstorming…
A3: #contentchat Weaknesses are a goldmine for brainstorming. There’s always room to grow. If you aren’t objective about what could fill gaps, what needs a boost, ID an area to focus on then everything will become a weakness.
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
But your team should stay focused on the obstacles you can overcome. Some weaknesses may take much longer to overcome, so stay focused on making any progress that you can. In some cases, you can identify a weakness without focusing on finding a solution.
Good answer. I’d focus on obstacles you need to overcome. Whether it requires internal improvement will be determined by the analysis. Don’t go looking for things to improve internally. #contentchat
— Tod Cordill (@todcordill) October 19, 2020
I still think there is value in recognizing what weaknesses you, for whatever reason, are just not addressing. It’s a marketing point that might need to be addressed as well. Just stay disciplined in terms of analyzing the SWOT (prioritization, value, demand, etc) #ContentChat
— Derek Pillie (@derekpillie) October 19, 2020
Q4: What constitutes a marketing “threat”, and how do you identify these threats?
Marketing threats are external issues, changes, or occurrences that could impact your ability to meet your goals. Or, these can be seen as factors that could reduce the opportunities created by your strengths.
A4a: Your threats from a marketing perspective would include any type of *external* issue, change, or occurrence outside of your organization’s control that could keep you from achieving your marketing goals or put your business itself at risk. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A4: Threats are factors that potentially reduce the opportunities created by your strengths. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A4: #contentchat Kind of like setting goals, and just as someone else mentioned in a previous answer, these have to be based on reality & things that can be controlled. They also need to be measurable & not just an opinion.
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
Marketing threats can include: natural disasters, supply disruptions, legislative changes, competitor alliances, mergers or acquisitions, new competitive products or technologies, etc.
A4b: You want to think about everything from likely natural disasters, supply disruptions, legislative changes, competitor alliances or M&A, etc. that could pose a threat to the way you market your business and conduct your business overall. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A4 I agree any external threat that impacts meeting marketing goals is a threat. Some of these can be;
👉Competition
👉Market entry (new kid on the block)
👉Loss of talent/poaching my comptetitors
👉Customer service
👉Product/service itself#ContentChat— Shruti Deshpande (@shruti12d) October 19, 2020
A4: A threat is an external issue that could potentially harm your business. Since our main focus is in the healthcare field, we had to keep a close eye on everything going on with COVID to figure out our positioning. #contentchat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
Q5: Using your strengths, weaknesses, and threats, how do you determine your marketing opportunities?
The opportunities section of a SWOT analysis evaluates how your strengths can be used to drive value while your team also addresses its weaknesses and works to insulate the company from external threats. This step in the SWOT analysis process will take the most amount of time.
A5a: This is the most difficult part of the SWOT analysis because you need to think about the highest-impact activities/actions you can take that put your strengths to use, shore up. your core weaknesses, and mitigate the impact of external disruption. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A5b: You also want to think about industry changes and market trends that could be marketing opportunities. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A5 By defining each of these and understanding the correlation between, one can use their strenghts to maximise oppurtunities and work on weakness to combat threats! #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
A5 Opportunities are strengths you can leverage, weaknesses you can improve, threats you can mitigate to reach your audience effectively #contentchat
— Dan Goldberg (@Jonas419) October 19, 2020
You can start by deciding how to mitigate your weaknesses or how to maximize your strengths, as each area will likely lead to different strategies.
A5: A simple first cut is to decide how to mitigate your weaknesses and reduce the risks of anticipated threats.
Another way is to maximize your strengths. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A5: With opportunities, you really have to know the ins and outs of your own business. If you can’t find any opportunities, then you need to look back through all of your strengths, weaknesses and threats. There’s always something there, you just have to find it! #contentchat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
Q6: What tools do you use to assist in conducting a marketing SWOT, and how do they help?
Use a whiteboard for collaborative brainstorm and discussion, and use sticky notes or magnets for items that may move around on the board.
A6: I like to use a whiteboard when working on a SWOT as a team, otherwise I typically just use a piece of paper separated into a simple grid. Would love to hear if folks have collaborative tools they use for this? #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A6: I like a big whiteboard and lots of colored dry erase markers. The right moderator and the right folks in the room help, too. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
If it’s a magnetic whiteboard, that helps. Sometimes you want to move items from one block to another. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A6 Often sticky notes in a team excercise to identfy details in each quadrant. Summarising post event and following up with specific measurable actions #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
Ensure anyone involved in the SWOT analysis process understands the purpose of the process, and define any terms that may cause confusion.
A6 Your most important tool to help with a SWOT analysis is making sure everyone understands what they are doing and why. Confusing terms can lead to internecine debates and distractions that call you away from your objective. That and a big ‘ole white board! #contentchat pic.twitter.com/fyuCLBD0hR
— Derek Pillie (@derekpillie) October 19, 2020
Carmen has used tools like Miro to assist in this process. If you have any other tools you recommend, let us know in the comments.
I’ve been exploring some virtual collaboration tools like Miro, which include a lot of templates, including for SWOT analysis. #ContentChat
— Carmen Hill 😷 (@carmenhill) October 19, 2020
Q7: A SWOT is only useful if it is then acted on. Who do you present your SWOT to, how do you format the information, and what are the “next steps” after a SWOT is presented?
Your marketing team will take a first pass at developing the SWOT analysis, and it should then be shared with any key stakeholders for their initial review/input. Provide ample context for your findings so that everyone can understand any proposed changes.
A7a: Once you have your SWOT draft vetted by the marketing team, you’ll want to share it with your key stakeholders (if a large company) or the entire company (at an all-hands), to get their alignment before crafting your marketing plan. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A7b: It’s important when sharing with those outside of the marketing team to define SWOT as you go along, and to provide ample context for each of your findings. What’s evident to the marketing team as a weakness may be news to someone else. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
I think too often a SWOT page gets sent out as an email attachment, without context for the findings, which leads to the internal disagreements that can render it useless. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
A7 First stop CMO for fine-tuning before presenting to other C-levels with action items #contentchat
— Dan Goldberg (@Jonas419) October 19, 2020
Incorporate this initial feedback before using the SWOT as a tool for your next marketing planning meetings.
A7c: You’ll often need to revise your SWOT-on-a-page after sharing your initial draft, to ensure all stakeholders feel heard. Then, the SWOT can be used as a tool and reference for your marketing planning. #ContentChat
— Erika Heald | Content Marketing Expert (@SFerika) October 19, 2020
Next, host a meeting with your key decision-makers and a cross-departmental mix of team members (including those that helped with the initial SWOT analysis) to review the findings. Specifically, this meeting is to discuss any proposed changes to your team’s strategy given the findings of your SWOT analysis.
A7: I think this one is a bit loaded. Rather than “present” results, I like to make sure the decision-makers are in the room with me. The presentation then becomes to the team and the larger company as a plan. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A7: #contentchat I’ve always seen the best results from a SWOT when the C-suite has either participated in it (ideally) or has asked for it. In that situation, you know they are already open to solutions & next steps.
— Diana Richardson🍷 (@DianaRich013) October 19, 2020
A7b: I like to present plans as methods to achieve an objective. Thus headlines like “mitigate this weakness” and the points each action to be taken and how it will work to achieve the desired result. #contentchat
— John Cloonan (@johncloonan) October 19, 2020
A7 I think it’s a mistake to look at a SWOT analysis as a planning document… it is a guided discovery or brainstorming tool. It’s the start of a process, not the end of the process. Step 1: Present findings from analysis in a way that explains strategy adjustments. #contentchat
— Derek Pillie (@derekpillie) October 19, 2020
A7: Since we are a smaller company, we usually have all the decision makers in the room during the brainstorming. We know that a weakness of ours is follow through, so we typically assign at least three people to the execution team for accountabliity. #contentchat
— WriterGirl (@WriterGirlAssoc) October 19, 2020
A7 Often share it with key stakeholders like Sales, after sales and customer service teams along with the C-suite. Next steps are to get an agreement on the identified S.W.O.T and then begin working on the marketing strategy #ContentChat
— Shruti Deshpande (@shruti12d) October 19, 2020
Throughout the conversations, ensure that any proposed changes do not compromise your existing strengths.
In most instances I think the easiest take away from a SWOT analysis is to find the things that aren’t working that you can “fix” to impact the bottom line. Just be sure the fixes don’t compromise your “S’s”! #ContentChat
— Derek Pillie (@derekpillie) October 19, 2020
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