Seattle has seen near-record levels of VC dollar flow this year, and this bustling startup ecosystem shows no signs of slowing down. There are lessons to be learned from these successes, and in this #ContentChat we focus on the marketing track takeaways from Seattle Startup Week (@SEAstartupweek, #SSW2018), which our very own Maureen Jann (@SuperDeluxeMo) developed!
Seattle Startup Week #ssw2018 is a volunteer lead and run week-long event created to help provide startups with the tools they need to succeed. It’s over 200 sessions for just $35 WHATTUDEAL! (but really, it’s great! #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
Q1: @notnathan talked about how marketing agencies and startups can work together to build great relationships at #ssw2018. What is a tried and true rule you’ve used to help keep the magic alive?
Nathan distilled his talk into three Tweets, noting there needs to be full buy-in and alignment on vision by both parties. Marketing agencies can lend the storytelling skills critical to connecting with larger audiences, but the results may not be immediate.
A1: There has to be full buy in on both sides. If both the startup and agency are aligned on vision, you can build something truly beautiful #contentchat
— Nathan Young (@notnathan) October 15, 2018
A1: The startup is responsible for the idea that disrupts. The agency is responsible for the idea and message that connects with a wider audience. Together, magic is made. #contentchat pic.twitter.com/nnUg2wOSEI
— Nathan Young (@notnathan) October 15, 2018
A1: And one last nugget of truth that we often have to remind our startup clients of. Brand is a long term investment. You don’t build an MVP brand. You rarely pivot.
You cannot iterate your way to meaning and impact when it comes to brand. #ContentChat pic.twitter.com/ZMuOnHfq6g
— Nathan Young (@notnathan) October 15, 2018
The community mirrored his thoughts, with two key additions. First, the company must have the necessary resources and infrastructure to leverage the agency to its fullest potential, and second, the agency needs to challenge the client by bringing new ideas to the table and keeping ideas fresh.
A1: Working with agencies (from an in-house side) has always been about collaboration and trust. Trust your people, hold them accountable, and work together to solve problems. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A1B: As someone acting as an agency, making sure that the organization you’re working with has the infrastructure to utilize you and your team in the best way possible. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A1: It’s important to try new things together. It’s easy to get into a rut with the same old plans, month after month. Make sure you find ways to keep it spicy. #ContentChat https://t.co/ldpcIcrdbZ
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
Q2: @berrakbiz explored how startups could leverage 2018’s top marketing campaigns as examples for their own marketing at #ssw2018. Have you seen any amazing marketing campaigns that have inspired you?
A number of campaigns inspired the community, ranging from Deadpool 2’s use of LinkedIn to Refinery29’s 29Rooms pop-up experiences.
A2: Oh hai, that’s me! One of my the first campaigns I talked about was Deadpool 2’s use of LinkedIn. It was unexpected but a great way to use LinkedIn. #ContentChat
— Berrak Sarikaya | Content Strategist | Speaker (@BerrakBiz) October 15, 2018
A2a: I also love the @nypl‘s #InstaNovels campaign. Great use of @instagram stories to keep your audience engaged! https://t.co/lkEse7vWOI #ContentChat
— Berrak Sarikaya | Content Strategist | Speaker (@BerrakBiz) October 15, 2018
A2. Not a campaign, but a content strategy that would be great marketing for my org — the @tasty video series. Top-down “recipes” for our management frameworks would be an excellent way to disseminate our content for readers. #contentchat https://t.co/3brXHSIjPu
— allison ryder (@allisonryder) October 15, 2018
A2: we mentioned this in one of our blogs, but we loved @Refinery29 and their new 29 rooms pop-up. An interactive art installation➡️ user-generated content ➕social media and you get a killer marketing campaign #contentchat
— Brafton (@Brafton) October 15, 2018
A2: My favorite is still REI’s #OptOutside. I know it’s not this year, but the way they tapped into people’s passion around the outdoors and the public sentiment around materialism was pure genius. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
Q3: @ehelm used her own experience to give startups an idea of how to best approach social media strategy at #ssw2018. She boiled it down to three points. What are your three suggestions?
A strong social media strategy starts with knowing your audience and what channels they use, and constantly adapting based on the success of your posts.
A3. 1. Tailor your message for each channel
2. Start with an audit — know your audience
3. Make it personable — whatever that means for your brand. #contentchat https://t.co/qrFG7Ybtiv
— allison ryder (@allisonryder) October 15, 2018
A3 Find the channel(s) you + your customers love 2) create the best, most relevant content you can for that channel (s) 3) don’t overcommit! #ContentChat
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
A3: Know your audience, know what channels you audiences are in and then create content for each channel….then listen, revise and then repeat #contentchat
— Bernie Fussenegger 🐝✌️the7️⃣ (@B2the7) October 15, 2018
A3: My three suggestions for good social media approaches starts with: 3 platforms, calculate what works, cut what doesn’t. Try more to ensure that you’ve always got three social platforms in rotation! It keeps it from being overwhelming! #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
Q4: @jorisaeger dug into the 10 things startups should do with #ABM at #ssw2018. Is ABM part of the strategies you work on? If so, how does it work for you?
Although ABM techniques can be more resource intensive than some startups can commit to, the general principle is one that can resonate well with most organizations: focus on your priority audiences, and think twice before casting too wide of a net.
A4: I have several clients moving to ABM. It’s hard to break the “we need to be doing more things!” cadence that people can get used to with inbound. #ContentChat https://t.co/Dc6lg6vawE
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
A4: There are principles of ABM that are built into everything we do both for ourselves and for our clients. Ensuring that you’re keeping a tight strategy on who you are trying to convert and why should be part of every strategy. #contentchat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A4: I am a big fan of ABM and it’s ability to break down silos and healp focus on the customer. I have see multiple approaches to this that have had to start over when there is a reorg or a technology change. But even the effort changes culture #contentchat
— Paul Young (@youngp2) October 15, 2018
Q5: @robchristianson used music puns to illustrate how visuals punctuate marketing at #ssw2018. What are some of the more effective visual tactics you’ve seen become successful?
The community agrees that visuals (memes, GIFs, IG stories, blockquotes, etc.) can be a great way to grab attention, but you must stay on brand, remain unique through custom content where possible, and use the network(s) appropriately. Basically, the same principles of using animated GIFs, which we discussed in September.
I’ve leveraged popular memes like the Jealous Girlfriend and Captain America’s “So…” but it doesn’t have to be strictly visual. Just like we remember hooks of music, anything you can do to grab attention is great. Hence my hunt through all @audible‘s commercials 😉 #contentchat
— Rob Christianson 👨🏼🎨 Art Director (@robchristianson) October 15, 2018
A5: I have seen memes, used sparingly and carefully have a great impact on social media. Even big brand can leverage them. Great article/interview on the topic here https://t.co/kSzNd5bORA #contentchat
— Paul Young (@youngp2) October 15, 2018
A5: We started with the eBook, then we had the infographic, now we have video. Well lit, well placed, videos with great sound to represent your brand! #contentchat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A5 I’ve seen custom GIFs and Instagram Stories really take off. That said, don’t announce you are going out of business and not paying anyone via an Instagram Story. It’s like breaking up via text. #ContentChat
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
A5. Simple things like callouts break up long-form text. If we’re talking standalone visuals, declarative, quotable statements also work well. #contentchat
— allison ryder (@allisonryder) October 15, 2018
If you intend to use visuals often, ensure you use consistent colors and tone to strengthen your branding.
Oh, yes! Such a good way to build brand by reinforcing your colors. This just reminded me (A2 crossover) of @HubSpot‘s excellent instagram stories — they keep visuals on-brand but offer mini-quizzes to test marketing knowledge. Love the trivia! #contentchat
— allison ryder (@allisonryder) October 15, 2018
A5: Custom images can be very impactful especially if you can use consistent branding. I see too many of the same stock images used over and over again and people catch on quick that you’re not trying #contentchat
— Paul Young (@youngp2) October 15, 2018
Q6: @mamatweeta explored brands and brand archetypes to help startups find their way at #ssw2018. If you could sum up your brand in a single character, celebrity or concept, what would it be and why?
While it may cause an initial head tilt, this exercise is a great way to easily visualize the tone of your brand (and it’ll likely be our icebreaker for the next ContentChat/CMworld IRL meetup).
A6: So, I encourage people going through this process to make a list to describe their business and then think through what celebrity that describes. Sometimes it’s more than one and then we get a weird, quirky mashup to help people get a hold of the brand! #contentchat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A6b: My brand celebrity mashup is somewhere between Jack Nicholas and John Cleese. #contentchat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A6: I like to channel Michelle Obama. Not in a political sense but with her style, humility, humor, and intelligence. #contentchat pic.twitter.com/Mpyf08KwWt
— Elaine Helm (@ehelm) October 15, 2018
A6. We’ve had this discussion quite a bit internally, and I won’t share our specific archtypes (business thinkers), but it’s been a fun exercise. We’re considering these people’s professional outputs as well as the personality we want to emulate. #contentchat
— allison ryder (@allisonryder) October 15, 2018
Q7: @mattmasonppc Dug a little deeper to show startups how to do better with Facebook Ads at #ssw2018. What paid strategies have you found to be most successful for your content efforts?
There are a handful of strategies to try, and the key is testing (and retesting) a few to find the one that works best for your audience or specific campaign need.
A7: Using paid search as a way to support your other efforts will go a long way. For instance if you’re using an influencer campaign to push new likes, retarget them with FB ads and offer them incentives to take the next step towards purchase! #contentchat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
I find we have better engagement via FB ad generation rather than promoting specific posts. I think FB ad tests are incredibly useful and interesting, especially if your brand is still trying to understand their audience. #contentchat
— Angela J. Greco (@angelajgreco) October 15, 2018
A7: LinkedIn sponsored posts have worked well for clients in the HR space, especially when they’ve promoted media coverage. #ContentChat https://t.co/7UcOQBMz1O
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
A7: I’m a fan of a good follower campaign for initial audiance building or otherwise bringing attention to a group that otherwise would not be aware of your product/offer but don’t bother people who probably already know. you’ll get irritating pretty quick. #contentchat
— Paul Young (@youngp2) October 15, 2018
Q8: @jesseCFowl talked about the importance of using failing as a success tactic at #ssw2018. When have you seen failure benefit a business?
“Failure” in this case should be seen simply as information gathering to help you better reach your goal next time. A/B testing can help minimize your risk of failing, but something can be learned from every effort you make.
A8: What popped up for me when Jesse was talking about this is the importance of seeing a failure as a win. Just like with binary, you don’t see the 0 being less important than the 1, it’s just information. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A8. So, failure teaches you what you know and helps you improve for next time. Or, I like to think of it as optimizing. As long as you structure failing in a safe-ish way for your business/project, it’s a good experience. #contentchat
— allison ryder (@allisonryder) October 15, 2018
A8: A/B testing anything is controlled failure. And making sure that people aren’t punished for the type of experimentation is key to innovation. It’s the lower part of a nerdier hierarchy of needs. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
A8: failure implies falling short of clearly defined goals. Falling short of engagement goals, of conversions, of your sales revenue can be valuable. It shows that you need some re-adjustment next quarter or on your next campaign, but it also shows a new way forward #contentchat
— Brafton (@Brafton) October 15, 2018
Q9: @randfish provocatively told the audience why startups suck at marketing at #ssw2018. What do you think makes startups suck at marketing?
Successful marketing takes time and research. Sprinting immediately from the starting line to copy (or mudsling) the competition will likely cause you to stumble, or exhaust resources sooner than you can sustain.
A9: Too many startups think they have to do what everyone else is doing from a marketing standpoint versus getting to understand their unique audience/niche. And that “go viral” is a reasonable marketing goal. #ContentChat https://t.co/Yhb2LGNFpi
— Erika Heald | Consultant | Content Strategist (@SFerika) October 15, 2018
A9: Rand talked about how there is homework to be done before marketing can be effective. I think most startups start with idea over validation. The excitement of “doing the thing” wins out over knowing if it will work. #ContentChat
— Maureen Jann (@SuperDeluxeMo) October 15, 2018
I can absolutely see that. Part of it comes from who you hire. When the board brings in someone who was successful at a big company and tries to simply mimic what he did last you can create major issues. #contentchat
— Paul Young (@youngp2) October 15, 2018
A9 the startups that frustrate me are the ones that feel the rules don’t apply, that they can attack established competitors or talk down about how it’s being done today. Just because that’s what makes headlines doesn’t mean your audience appreciates it #contentchat
— Paul Young (@youngp2) October 15, 2018
Leave a Reply